Grow Consumer Touchpoint & Journey Experience

Empowering Touchpoint Experience With Digital

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    Events & Exhibition
    Audience reach & experience
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    Website
    Navigation + Commerce
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    Sales Excellence & Automation
    360-degree lead management system + Education
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    Outbound Marketing
    Seamless integration with owned assets + User needs by stage
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    Retail
    Intelligence + Education + User Experience
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    Social Presence
    Content with context

Why Touchpoint Experience?

Buyers and users value experience, and that is why brand loyalty today depends upon the experience which users receive at various stages of buying journey or touch point interaction with brands.

Today’s B2B buyers are constantly evaluation their experience and benchmarking with peers’ experience. We help brands map their customers’ journey and do a touchpoint analysis followed by configuring a cogent digital experience enhancement strategy, so that they continue to provide value to their users.

Touchpoint Matrix

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Events & Exhibition

Digitise your events and exhibitions to

  • Grow your attendee engagement
  • Expand reach by targeting attendees who may have missed your booth
  • Send immediate and almost real-time follow-up SMS and emails to all relevant attendees
  • Generate qualified meetings and leads
  • Engage guests with your products digitally

B2B Retail & Channel - Experience & Training

Digitise and enable your channel partners to sell more as well lend a great experience to consumers.

  • Engage shoppers and window shoppers better
  • Get your brand discovered in multi-brand stores
  • Activate channel engagement and education programs digitally
  • Enable retail level ecommerce network with central dashboard and control

Website & Social Media

According to Gartner 83% of B2B buyers independently research online while making a buying decision. Websites and social media are critical components for success both from design, experience and content perspectives.

We audit and forge a navigation, content, and interaction opportunity scoping for better user experience across your owned online assets.

B2B Sales Personnel - Update, Train & Close Loop

A Time Trade B2B buyers survey states that 94% of buyers would buy or buy more from companies where they can have live interactions with knowledgeable employees. Create a line of smartest sales people in the industry with knowledge streaming and assessment process. Digitally enable your sales staff to perform & interact with users better.

B2B Partner Ecommerce

Digitally enable your channel partners to sell more. Amazing features like Online demo, centralised shipping, live chat and an admin dashboard to track countrywide channel performance.

Case ZEISS Zone in MUSEO CAMERA MUSEUM

Let's talk about improving your B2B marketing...

Our clients

What our clients say

We were glad by our decision to chose dotConverse. Not only were they professional and helpful, but they always took that extra step to understand our needs and deliver.

Sahiba Singh

CitySurf
This is the kind of professional support we have been yearning for social media.

Namrta Dhar

Heidelberg
Umender Shah, Country Manager - ZEISS India
Rajendra Prasad, Marketing Manager - Heidelberg India
Sanjay Lodha, CEO - Tyrone Systems

Let's talk about improving your B2B marketing...

Schedule a discussion